Quality Manager

Location: Boston Place

Salary: Competitive – based on experience

Benefits: TBC

Closing date: 15/08/2019

Boston Place

Boston Place London is part of The Fertility Partnership, which is one of the largest providers of IVF in the UK. Our clinics, our staff and our patients, benefit from the partnership and all the expertise within the group.

The Role

We are seeking an enthusiastic and proactive individual who will be responsible for leading and maintaining the Healthcare Quality Management System (QMS) at the clinic (& its satellites), and implementing the system to continually improve the quality and effectiveness of the service provided in accordance with the conditions of the Human Fertilisation and Embryology Authority (HFEA) licence. These conditions must also comply with the guidance on good practice as set out in the HFEA’s Code of Practice, CQC guidance and all relevant clinical and laboratory EU directives.

Key Responsibilities

The role includes responsibility for management of the complaints procedure, user satisfaction review, internal and external auditing, monitoring, evaluation and continual improvement.

  • Establishing and managing quality, risk and governance strategies within the clinic and its satellites
  • Maintaining ISO 9001 (or ISO 9001 standards if certification has not yet been achieved)
  • Maintaining HFEA licence certification
  • Maintenance of policy, objectives, quality indicators and safety
  • Regulatory compliance including responsibility for Health & Safety under the supervision of group.
  • Internal and external auditing
  • Management of non-conformities, corrective and preventative actions
  • Training, communicating, monitoring and motivating all staff to support the QMS

Qualifications and experience

  • Degree or equivalent post graduate diploma and/or experience
  • Recognised management qualification and/or healthcare experience
  • Experience at management level service delivery
  • Previous complaints management experience
  • Experience of Quality Management Systems and Risk Management including incident investigation
  • Presentation skills
  • Experience of project management
  • Experience of developing policies and procedures

If you’d like to apply please email your CV and a cover letter highlighting relevant skills to recruitment@thefertilitypartnership.com by the 15th of August 2019

Call us on 01865 782 800 |Or message us

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